Policies, Shipping and More
No refunds/exchanges. ALL sales are final. Store credits will be issued if merchandise is damaged or incorrect order sent from Kakez by Koko Kakez.
When an order is delivered and appears to be damaged, please contact us immediately. All claims must be reported to us within the 24 hour time frame of order marked as "delivered/accepted/signed for" etc.
We advise a email from our site directly in the "CONTACT' section or kakezbykokokakez@yahoo,com, along with a phone call 4434197119, with your order number ready as the best way to reach customer service about your order.
Processing:
If order is placed Monday-Thursday before 5pm EST processing will began that day or the next business day.
We will only send you a confirmation of order email. Your next email will be your confirmation of shipping, which includes your tracking number OR pick up address/times for local pick up orders. We do not email in between those emails unless there is a concern with your order. If you don't receive your tracking info within 3 business days, please reach out to inquire about the status of your order.
- All orders placed on Friday after 5pm EST will began processing the following Monday.
- All orders are processed in the order received
- Please allow 1-2 business days for orders to be COMPLETELY processed
Shipping - Pick Up/Delivery/Mail
- All orders are shipped with USPS First Class priority mail services (1-3 business days after processing is completed) M-F 9:30-10:30 am
- Priority with signature 1-3 day delivery $12.00
- Priority no signature 1-3 day delivery $8.00
- Overnight Priority Express (order must be placed before 5:00pm EST) $25.00
- Free Delivery/Shipping on orders of $150.00 and over
- Same Day Delivery (Baltimore City) $8.00
- Same Day Delivery (Baltimore County and close surrounding areas) $10.00
- Next Day Delivery (Baltimore City) $6.00
- Next Day Delivery (Baltimore County and close surrounding areas)
- Customer Pickup (East Baltimore City, 21205) free
Pickup:
- All pick up orders must be picked up within 12 business days after confirmation order email is sent. Orders not picked up in timely fashion, will be restocked and considered a closed order.
- Mon-Thur 3pm-7pm EST, Fri-Sat 1pl-7pm EST, Sunday closed